Q: 4. Boiler Upgrade Grant

Through the boiler Upgrade scheme, you could obtain a grant to cover part of replacing your fossil fuel heating systems with a heat pump or biomass boilers CLICK HERE for more information and to view an overview of the scheme.

Q: 6. Anglian water – Extra Care assessment

If you are struggling with your water bills, Anglian water offer an extra care assessment to identify whether you are eligible for a discounted tariff and other support schemes. Click on the below for further information Extra Care Support-Anglian Water

Question 1

1.	Energy Company Obligation

Accepted Answer

You may be eligible for energy efficiency improvements, contact your own utility company for the ECO scheme if you or a member of the household are in receipt of one or more of the following benefits: Income based Jobseekers allowance (JSA)Income related Employment & Support Allowance (ESA) Income Support (IS) Pension Credit Guarantee/Pension Credit Savings Working Tax Credits (WTC) Child Tax Credit (CTC) Universal Credit (UC) Housing Benefit Child Benefit And the EPC rating of your property is D, E, F or G if you are a homeowner, or E, F, or G if you are in social or private rented accommodation. Some benefits are subject to household income threshold criteria.

Question 2

2.	Energy Company Obligation – Eco Flex 4

Accepted Answer

To apply complete the ECO4 Flex Application- external site - external site . For information contact your utility company to see if they can offer assistance.Related documents: Statement of Intent (PDF, 190KB) Complaints process for Eco: Energy Company Obligation (ECO) | Ofgem- external site

Question 3

3. Warm Homes Local Grant

Accepted Answer

The Warm Homes Local Grant is an initiative to help homeowners and landlords improve the energy efficiency of their property, for the long term.

You could get free energy saving improvements made to your home if you鈥檙e on a low income, getting certain benefits or living in a certain postcode area.

To be eligible for the grants, your property must meet the following criteria:

Have an Energy Performance Certificate (EPC) rating of D, E, F, or G.
Have a total GROSS household income of less than 拢36,000 per year.
Have total household savings of less than 拢16,000 per year.

For rental properties, the income eligibility applies to the tenants of the property.

The scheme offers financial support to make this possible, making energy-saving upgrades possible for your property.

How to Apply

To check your eligibility and to apply for a grant, follow this link to the听.

Question 4

4.	Boiler Upgrade Grant

Accepted Answer

Through the boiler Upgrade scheme, you could听obtain a听grant to cover part of replacing听your听fossil fuel heating systems with a heat pump or biomass boilers听

听and to view an overview of the scheme.

Question 5

5. Priority Services Register

Accepted Answer

Joining the priority service register through your own energy supplier or network operators you maybe able to obtain a range of extra help when you need it.   What help is available  priority support in an emergencywherever possible, advanced notice of scheduled power cuts an identification and password scheme if someone needs to visit or contact you, helping you feel confident they are genuinethe ability to nominate someone to receive communications and bills from your supplier, for example a family member, carer or someone you trust the chance to move your prepayment meter if you can’t safely get to it to top up regular meter reading services account info and bills in large print or brailleassistance reconnecting your gas supply You can join the register  You have reached state pension age Are pregnant, or have young childrenStruggle with speaking or reading English Living with a disability or a long term medical condition Mental Health Conditions Conditions affecting your sight, heating or sense of smell Conditions that mean to need to use medical equipment that requires a power supply Help is also available if your circumstances have recently changed, for example if you: are recovering from an injury, or need support after a stay in hospital have been bereavedhave lost your job For further information contact your gas and electricity supplier or Network Provider

Question 6

6. Anglian water – Extra Care assessment

Accepted Answer

If you are struggling with your water bills, Anglian water听offer听an extra care听assessment to听identify听whether you are eligible for a discounted tariff and other support schemes.听听Click on the below for further information听

Question 7

7. Advice on damp, mould and condensation

Accepted Answer

Damp & Mould Understanding and addressing the health risks of damp and mould in the home – GOV.UK&#8211; external site  Linking to Awaabs Law Awaab’s Law: Guidance for social landlords – Timeframes for repairs in the social rented sector – GOV.UK&#8211; external site  Linking to NEA – Dealing with condensation and mould – National Energy Action leaflet – National Energy Action (NEA)&#8211; external site Linking to Energy saving Trust How to get rid of damp – Energy Saving Trust&#8211; external site

Question 8

8. Gas Safety Advice

Accepted Answer

CO Is a poisonous gas that you can not see, smell or taste, and breathing can be deadly.  Especially in the winter months, when we tend to close our windows and doors and turn up the central heating to keep warm. Check for signs of CO in your Home :A floppy yellow/orange flame on your gas hob instead of blue. Soot and/or yellow brown staining around your appliances Excessive Condensation near your gas appliancesYour pilot light on your boiler frequently blows out Protect your household and reduce the risks Buy a CO alarm that will alert you to a potential leaks Make sure your alarm is correctly positioned and tested regular basisHave your chimney and flues inspected and swept by a registered professionalHave your gas appliances serviced annually by a Gas safe registered engineerGas Safe Register – The Official List of Gas Safe Registered Businesses- external site

Question 9

9. Warm Homes Plan

Accepted Answer

The Government announced the delivery of the Warm Home Plan January 2026. Warm Homes Plan- external site  – Full Plan The Warm Homes Plan summary provides an overview of the scheme and the aims and objectives set out in the plan.Further details will be announced later on in the year..

Question 10

10 Energy Performance Certificates (EPC’s)

Accepted Answer

An energy performance certificates shows the energy rating of your property and how to improve the property.  Any properties for sale or rent have to show a valid Energy performance Certificate. To check your energy performance certificate , click the below  Find an energy certificate – GOV.UK- external site  Alternatively, if you would like a new Energy performance certificate, click the below Get a new energy certificate – GOV.UK- external site  Minimum Energy Efficiency Standards Guidance for Landlords of domestic private rented property on how to comply with the 2018 Minimum Level of Energy efficiency Standard (EPC band E) Domestic private rented property: minimum energy efficiency standard – landlord guidance – GOV.UK- external site